He turned up 3 hours late on his first visit to repair our gas central heating boiler in the recent cold snap. (very cold) He said he needed to order a new part and disappeared, 3 days later we rang him to find out why we hadn’t heard back, only to be told he still hadn’t ordered the part! It was now going to be the following week, so we had no heating and hot water for the past 4 days and at least the next 3, and it was snowing outside. Four days later and he promises to be here by 11am, 2pm we are ringing to find out where he is, 4 o’clock and he chickens out and sends another guy, who incidently does not work for Cheales.He discovers that the wrong part has been ordered, it’s not the circuit board but the fan! So off he goes, he is back at 8 am the next morning with the correct part and by mid-morning the boiler is up and running!
Bexhill-on-Sea
Cheales Plumbing and Heating
Rating: Poor
Not recommended
Would not use them again
They went to my elderly mothers to repair a tap and re-fix a sink to the wall. They turned up 3 days late, broke the tap and stuck a bit of filler on the sink which of course didnt do the job! £130 for nothing! Do not use them!
Bracknell
A.C.E. Maintenance
Rating: Poor
Not recommended
Would not use them again
Two weeks after installing a new boiler it does not work and this co. refuse to answer any phone calls or e-mails. No site rubbish was collected as promised. Disgusted with them
Cricklade
Thermal Installations
Rating: Poor
Not recommended
Would not use them again
Took the entire day to replace radiator, was rude, left a mess and the rad has come away from the wall! Useless!
Emsworth
Halnaker Stoves
Rating: Poor
Not recommended
Would not use them again
Missed appointments, very poor customer service. The list of incompetance is very long. The 'manager' is the Basil Fawlty of the profession
London
Boiler Breakdowns
Rating: Poor
Not recommended
Would not use them again
I employed this company to fix a leaking radiator. This they did, but almost immediately afterwards my boiler started to make some strange, loud noises. I called the company on many occasions, but they always failed to call me back, and on two occasions failed to turn up for scheduled appointments. A total shambles; I will never use them again.
Shanklin I.W.
Heatmaster
Rating: fair
Would not use them again
Very friendly on the phone so called them out to fix our boiler. Boiler was working again by the time they came out and they couldn't find a fault during the 20 mins he was with us. Promised to phone the manufacturer which he did but they said there was no general fault .That 20 mins and phone call cost £70 and the boiler still keeps playing up.
St Leonards-on-Sea
B J Fitsell
Rating: Very Good
Recommended
Would use again.
He turned up on time (8am) went off twice in his van to get parts without complaint, was friendly and courteous and knew what he was doing.Cleaned up after himself. Came across as honest and trustworthy.
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